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If you are unable to login, or need to contact the merchant by mail/phone please use the information below:
By Phone: 877-866-1975
Mailing Address:
Mug Heaven Pottery
1985 Riviera Drive Ste 103
PMB145 (Mail only, not for returns)
Mount Pleasant, SC. 29464
Email: support@mugheaven.com
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Mug Heaven Pottery
Mug Heaven Info
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Mugs make great gifts because:
? Most all of us drink coffee or tea (wide appeal & functional use)
? Mugs are relatively inexpensive gifts yet unique, meaningful
and collectable
? Mugs makes great accent pieces for the home/kitchen
? Choose from a huge variety of colors
and themes to suite many tastes
? Each mug is unique and handcrafted by a top US artist (Signed/marked
by artist)
? Many mugs have matching pieces/dinnerware which make the next
gift very simple to choose
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About US:
Mug Heaven LLC. began in
Utah in 1999 and are now located in South Carolina. We began with mugs, then added all types of handcrafted pottery from top US Artists! Currently, we are creating one of the largest handcrafted malls in the country which will include handcrafted sinks, jewelry, glass art, outdoor and garden
pieces, specialty furniture and more. The principals of Mug Heaven are avid pottery and handcrafted collectors for over twenty years. We're always amazed at the unique creations in all the handcrafted mediums. We grew up in North Carolina, not far from Seagrove NC, home to one of the largest concentrations of Potters in the US.
We really enjoy looking at various art pieces and searching
for those elusive, unique pieces. However the time it takes to find these
pieces which is a luxury most of us cannot afford, and so Mug Heaven was born.
All of the pottery and handcrafted pieces we offer are hand crafted in
the USA. Each piece is signed/marked by the Artist. There are no mass
produced pieces here! Each functional piece of pottery is; dishwasher/microwave/oven
safe and lead-free, unless noted otherwise in the description.
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Shipping:
 Mug
Pieces: We ship to US destinations only as this time.
We normally ship in 3-7 business days from
the order receipt, unless otherwise noted in the piece description. If there
will be a delay, we email you as soon as possible. If for any we can not ship that week, we will
email notify you immeidately as to the estimated delivery time. We charge
the average cost of shipping and handling ($7.50 per mug/small piece,
$2.50 (as of 2-27-07) for each additional mug/small piece from the same artist).
We take special care to package our pieces carefully to minimize breakage.
We use UPS, Federal Express and the United States Postal Service, depending upon the
piece. We try to accommadate special shipping requests. Just add your request
to the "Order Notes" section when placing an order or email
us. Alternately, look in our "Fast Ship" category. This items ship the fastest, most consistantly. We offer discounts on shipping multiple quantities of any Same Artist
Pottery. These discounts make buying sets of mugs or pieces very economical.
Dinnerware:
See Dinnerware shipping below
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Dinnerware (Discounts, deposits and Shipping):
Discounts:
Here's the discount schedule:
? 2 pieces or more = 5 percent discount
? 4 pieces or more = 10 percent discount
? 8 pieces or more = 15 percent discount
Shipping Overview: Mug Heaven's shipping and handling costs are designed
to break even only. All orders are shipped insured. Some larger orders, over
$200, may require a signature from the customer at delivery. When you
order additional "Same Artist Pottery", your shipping costs
drop significantly (See Shipping Costs below)!
Shipping
Lead Time for Dinnerware Sets and Sinks is generally 3 to 12 weeks. Check specific
Dinnerware choice for more exact delivery time. Mugs are shipped weekly.
Shipping
Costs: (Based on size and weight)
? Items come in four sizes; small (mugs), medium, large, extra
large and Dinnerware Sets. Shipping costs are generally based on average cost by
size. The following are approximate shipping costs by size:
Small Items: $7 for first piece
Medium Items: $8.50 for first piece
Large Items: $10.75 for first piece
Extra Large: $13.50 for first piece
Additional items from the same artist, on the
same order are discounted approximately 60%. These are approximate
numbers only. Each piece will vary slightly.
Deposit: A minimum 50% deposit is required for
custom orders (Dinnerware Sets) over $300, due when you place order. You'll see the separate
deposit area in your shopping cart. Your remaining order cost is charged
when your order actually ships. Deposit is refundable or partially refundable, depending
on completion percentage of your order.
Guarantee: 14-day
money back guarantee with all stock orders. If an order is returned for
any reason, other than damage, the customer pays for the shipping
costs. Dinnerware customers are encouraged to order a small piece
of the pottery they like, to verify they like the glaze color. As
with all handcrafted pottery, color and size vary from piece to piece
(See Dinnerware Tips below). If a product is no longer available,
you will be contacted immediately, and promptly refunded any prepaid
deposits.
Damaged Shipment: In case of damaged shipment,
email or call Mug Heaven support. Please keep the broken piece(s)
in the original packaging, until we contact you. The shipping carrier
may wish to inspect the piece and shipping box…so keep these
materials until after you have checked your shipment. Please send us a digital peice
of the broken piece to expedite replacement, if possible. We'll replace
any broken piece at no charge to you.
Returns: Please contact us for an RMA return number.
Any returns should be sent with
insurance, tracking and with original packing materials. All returns
require a RMA number from Mug Heaven customer support. Mug Heaven
is not responsible for any damage during return shipment. When you
wish to order pottery pieces that match the mugs, please note the
delivery times in their descriptions. These pieces may take
1-6 weeks for delivery.
Dinnerware Tips:
? Carefully read the description
of each Dinnerware piece you're interested in
? High temperature fired pottery (2400 degree) is generally
the most durable
? Glossy finishes tend to show wear faster than matte finishes
? Avoid sudden temperature changes will all handcrafted pottery
? Getting pottery to match from different firings is difficult.
This is especially true with the high-temperature, reduction atmosphere
pottery. For this reason, and the in case of breakage over the years,
some customers order extras of some pieces.
? Lower temperature firing can generally produce more vivid
colors but are generally not as durable as high-temperature fired
pottery.
? Mug Heaven makes no life-time warranties. We will replace
flawed or damages pieces within the guidelines above.
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Wedding & Gift Registry:
About
our Wedding/Wish List
Found something on our site that you'd just love to have as a gift or wedding gift?
We can create a custom page for your giftees to visit and order from.
Many people also use wish lists to suggest gift ideas to friends or
family members, whether it is for a wedding, your birthday, the holidays,
graduation, back to school, your anniversary, a new baby, or even just
because. Not only is it convenient, but they'll appreciate that they
are giving you a gift that you are sure to love and need.
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Payment Options:
Mugheaven accepts Visa, Mastercard, American Express and PayPal. We
also accept personal and cashier checks. All checks must clear our Bank and your bank, before processing
order (Average time is 10 days.
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Discounts:
We want to encourage you
to shop here often, so we offer several types of discounts. If you join
our email newsletter,
you'll automatically be entered in our "Free
Mug Drawings". In addition, you will also be informed of all
special sales, low price alerts and new mug arrivals. See Dinnerware
section for specific Dinnerware discounts. Our newsletter list is private and will
never be sold to any outside company
Anytime you order greater than one piece, from the same artist, you'll
receive a discount on shipping (See Shipping or description area of
each mug in catalog).
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Gift Note:
You can include an gift note on any order
by simply typing it in the Gift Note section of the Shopping Cart. Prices are never
included in shipment packing lists.
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Taxes:
Taxes are charged only if you order from
the State of Utah at a rate of 7%.
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Returns:
See Dinnerware Returns Section.
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Secure Transactions:
For your security and privacy, all orders
and credit card information are on a secure, 128K encrypted link (SSL). Any information
provided by you will remain confidential. As you place orders in the
shopping cart, you should see the "lock" symbol near the bottom
of the screen, indicating a secure link.
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Care of Handcrafted Pottery:
? Place in a cool
oven and heat slowly.
? Do not place pottery directly on hot stove
? Any special care instructions will be listed on the detail
of the individual mug. As a general rule (99%) for functional pottery, every piece is lead free, microwave safe, dishwasher safe, food safe. Any exceptions would be noted in the piece description area.
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Variance of Handmade Pottery:
Pottery is hand made, some
variations in size and color should be expected in every piece. All of our pottery
is first quality and guaranteed against defects in workmanship. This variation in pottery
is exactly what potters strive to make. In this age of mass production,
you'll find uniqueness in each piece. We think it would be very dull to
open the kiln and see all the pieces exactly the same. In pottery, each
piece has its very own character.
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Email List & Privacy:
As an avid Internet user
ourselves, we understand the need for privacy and the benefit of receiving occasional, brief information on a subject you're interested in, in
effect, simplifying your life. Mug Heaven or our sister companies will never sell our
lists. Further we will only occasionally send out an email letter with new
pieces and/or pieces that are of particular interest to you, specials ect.
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Potters:
We are always looking for
new, unique pieces to put in Mug Heaven and sister stores! Please contact us if you are
interested in having your work included. support@mugheaven.com |
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Backorders/Out of Stock:
If you find a mug or
pottery piece you wish that's "Out of Stock", you can backorder
the mug, by emailing Mug Heaven, and telling us which mug or piece you would like. We'll email
you when the mug becomes available for you to order. This normally takes
about five weeks, which is standard for handcrafted pottery. Thanks
for your patience! |
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E-mail: support@mugheaven.com
Technical
issues: webmaster@mugheaven.com
Unique,
Handcrafted Pottery Mugs and Dinnerware
Over 500 colors, glazes & themes
Many mug pieces $13-20
Handcrafted in the USA
Bridal / Gift Registry
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Copyright 2002 All images and graphics property of MugHeaven.com
Pottery images used by permission.
Site design by Kevin
Thompson For site related questions or comments, email
the webmaster
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